Terms and Conditions

Delivery Information

  1. Delivery Timescales

    At VitaTekUK Ltd, we believe that transparency fosters trust.

    We aim to dispatch all orders within 1–2 working days.

    For UK deliveries, you can expect your order to arrive within 2 working days after dispatch.

    We work closely with our trusted delivery partner, FedEx, to ensure your items reach you safely and on time. Please note that during busy periods, such as public holidays or sales events, slight delays may occur. Rest assured, we’ll keep you updated on your order’s status every step of the way.

  2. Delivery Fees

    We strive to keep delivery simple and affordable.

    • UK Mainland Next Day Delivery on orders under £30: £5.99
    • UK Mainland Next Day Delivery on orders over £30: £8.99

    There are no hidden charges—everything is clearly outlined before you complete your purchase.

  3. Managing Delivery Challenges

    While we aim to deliver all orders promptly, unexpected delays may occasionally occur.
    We partner with FedEx and other trusted couriers to provide real-time tracking updates and proactive customer service in the rare event of any delays. If you experience any issues, our customer support team is available to help and will ensure your experience remains smooth and hassle-free. For any delivery-related queries, please contact us at: info@vitatekuk.com

  4. Our Delivery Partners

    We are proud to work with trusted courier services such as FedEx, renowned for their reliability, fast delivery times, and flexible delivery solutions.

    With our delivery partners, you benefit from:

    • • Full tracking on every order
    • • The ability to update your delivery details directly
    • • Peace of mind knowing your package is in safe hands

    By collaborating with industry leaders, we offer you a seamless and reliable delivery experience.

  5. After You Receive Your Order

    Our commitment to you doesn’t end once your order arrives.
    Once you've received your VitaTekUK Ltd order, we’d love to hear your feedback.
    If you need to return an item, our clear and simple returns policy ensures a quick and hassle-free process. Full details can be found [here](link to returns policy).

    We’re here to support you at every stage of your wellness journey.

  6. Delivering Excellence at Every Step

    The final mile is where we fulfil our promises and ensure your satisfaction with every delivery.
    At VitaTekUK Ltd, we combine clear communication, trusted logistics, and a customer-first attitude to make sure your order arrives smoothly and safely.
    A well-informed customer is a happy customer, and that’s what drives everything we do at VitaTekUK Ltd.

Returns Policy

We hope you’re happy with your purchase, but if you need to return an item, we’re here to help.

You have the right to return your order within 14 days of receiving it, in line with the Consumer Contracts Regulations.

  1. To request a return, please email us at  info@vitatekuk.com  with the following information:

    • Your order number
    • The reason for your return

  2. To be eligible for a return:

    • Items must be unopened, unused, and in their original packaging.
    • Returns must be made within 14 days of notifying us.
    • You will be responsible for the cost of returning the item.

Once we receive and inspect the returned item, we will issue a refund (including standard delivery costs) within 14 days. We reserve the right to deduct any reduction in value if the product has been handled beyond what is necessary.

If you have any questions, please don’t hesitate to contact us at info@vitatekuk.com.

Terms and Conditions for VitatekUK Ltd

Effective Date: 28/06/25

Welcome to VitatekUK Ltd. These Terms and Conditions govern your use of our website and the purchase of products from our retail and e-commerce vitamin store. By accessing or using our website, you agree to be bound by these terms.

  1. Company Information

    VitatekUK Ltd is a registered company in the United Kingdom, operating as a provider of vitamins and dietary supplements via online and retail channels. Registered office: 78 Queen Street, Glasgow, G1 3DN.

  2. Eligibility to Purchase

    You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you meet this requirement.

  3. Products and Availability

    All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

  4. Orders and Payments

    • All prices are listed in GBP and include VAT where applicable.
    • Payment is required at the time of purchase and is processed securely through our payment partners (e.g., Stripe, PayPal).
    • You will receive a confirmation email once your order is successfully placed.

  5. Delivery

    • We aim to dispatch orders within 1–2 working days.
    • Delivery times may vary depending on location and courier service.
    • Delivery charges will be calculated at checkout.
    • All risk in the products you order (including risk of loss or damage to the products) passes to you when they are delivered to the delivery address specified in your order.

  6. Right to Cancel (Distance Selling Regulations)

    • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
    • To exercise this right, you must notify us of your decision to cancel via email to info@vitatekuk.co.uk within 14 days.
    • If you cancel, we will reimburse all payments received from you, including the cost of standard delivery, within 14 days of receiving the returned goods or proof of return.
    • You must return the goods to us within 14 days of cancellation. You will bear the direct cost of returning the goods.
    • We reserve the right to deduct from your refund any loss in value of the goods if they have been opened, used, or damaged.

  7. Returns and Refunds

    • You may return unused, unopened products within 14 days of receipt.
    • Refunds will be processed once the returned products have been inspected.
    • Please contact us at info@vitatekuk.co.uk to initiate a return.

  8. Use of Products

    Products sold by VitatekUK Ltd are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before taking any supplement.

  9. Intellectual Property

    All content on this website, including text, images, and logos, is the property of VitatekUK Ltd and may not be used without our express permission.

  10. Liability

    VitatekUK Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from our negligence or any liability that cannot be excluded by law.

  11. Privacy

    Your use of the website is also governed by our Privacy Policy, which can be found on our website.

  12. Governing Law

    These Terms and Conditions are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.

  13. Contact Information

    For any questions or concerns, please contact us at:
    Email: info@vitatekuk.co.uk
    Address: 78 Queen Street, Glasgow , G1 3DN

By using our website and purchasing from VitatekUK Ltd, you agree to these Terms and Conditions.

Privacy Policy for VitatekUK Ltd

Effective Date: 28/06/25

At VitatekUK, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services.

  1. Who We Are VitatekUK is a vitamin and supplement e-commerce, and retail store based in Glasgow, UK. Our registered office is located at 78 Queen Street, Glasgow, G1 3DN.

  2. Information We Collect We may collect the following information:

    • Name
    • Contact information including email address and phone number
    • Delivery and billing addresses
    • Payment details (handled securely via third-party payment processors)
    • Purchase history and preferences
    • IP address and browser data via cookies

  3. How We Use Your Information We collect your data to:

    • Process and deliver your orders
    • Manage your account
    • Send order updates and important service communications
    • Provide customer support
    • Improve our products and services
    • Send marketing communications, where consent has been given

  4. Legal Basis for Processing We rely on the following legal bases:

    • Contractual necessity (e.g., processing orders)
    • Legitimate interest (e.g., service improvement)
    • Consent (e.g., for marketing communications)
    • Legal obligations (e.g., record-keeping)

  5. Sharing Your Information We may share your information with:

    • Payment service providers (e.g., Stripe, PayPal)
    • Delivery partners (e.g., Royal Mail, Fedex)
    • IT and marketing service providers (under strict confidentiality agreements)
    • Regulatory authorities if required by law

  6. Data Retention We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

  7. Your Rights You have the right to:

    • Access the personal data we hold about you
    • Request correction or deletion of your data
    • Withdraw consent for marketing at any time
    • Object to processing under certain circumstances
    • Lodge a complaint with the Information Commissioner's Office (ICO)

  8. Security Measures We use appropriate technical and organisational measures to safeguard your data, including encryption and secure servers.

  9. Cookies Our website uses cookies to enhance your browsing experience. You can manage cookie settings through your browser preferences.

  10. Changes to This Policy We may update this Privacy Policy from time to time. The most current version will always be available on our website.

  11. Contact Us If you have any questions about this policy or your personal data, please contact us at: Email: info@vitatekuk.co.uk Address: 78 Queen Street, Glasgow , G1 3DN

This Privacy Policy is designed in line with UK GDPR and the Data Protection Act 2018.